Pre-orders are orders that are placed with supplier after payment from customer. Each outfit has a minimum amount to be reached before an order is placed. If that minimum is not reached you will be notified and refunded for your order. Pre-orders can take up to 8 weeks to ship after the order is placed. Be sure to check the website under PRE-ORDER UPDATES to check the status of your pre-ordered item. Please feel free to contact us with any questions!