We do not accept returns or exchanges for non-defective items. It’s important that you look over your order as soon as it arrives.
Though each and every product is hand inspected for quality assurance before shipping, it is possible to receive a damaged item. For these reasons, if you think that you’ve received a defective item, email us at email@example.com within 5 business days of receiving your order, and we will be happy to exchange the item. The item will need to be mailed back to us within 5 days of the notification.
In addition, we are human, and though rare, mistakes may happen. If you were sent incorrect items or are missing items from your order, please reach out to us at firstname.lastname@example.org as soon as possible so we can ensure you are taken care of immediately.
If the item is out of stock, we will issue a refund or store credit for the item.
Returned items must remain NEW, un-washed, and un-worn.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Shipping is non-refundable, unless there was a mistake on our end.
Please Return To:
Once Upon a Boutique
3295 River Exchange Drive
Norcross, GA 30092
All purchases are shipped via USPS. You will receive shipping notification through your email address on file once the item has shipped.
Please check the tracking info, and if you see a problem, please let us know so we can advise how to contact the PO.
We are not responsible for packages once they leave our possession.
Once Upon A Boutique is pleased to offer customers the option of "Priority Shipping" -- this guarantees USPS delivery within 2 - 3 business days and provides up to $50 of insurance on your package. Our "Standard Shipping" is USPS First Class, and estimates a