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We use USPS Priority shipping for items over 15 ounces. Shipping is FREE if your order is over $150. Items are processed and ship out in 48-72 BUSINESS hours (Monday-Friday) after order is received and take 2-3 business days to be delivered. Villa Rica and Georgia residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guarantee service we provided. Domestic orders above $250 will be sent with signature confirmation automatically for security purposes. Please keep in mind that USPS is a government agency ad does not deliver or operate on national holidays.
Once Upon A Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.